Our policy is only valid up to 30 days after receiving your order.
We cannt offer you a refund or exchange after 30 days.
You can return your items to us at our warehouse in the USA or directly to our company at Nepal. We have our warehouse in the USA for those customers who find it more feasible to return it there.
To be eligible for a return, you must inform our customers service first.
Purchased items can be returned in case of damage. However the shipping cost of the item returned will have to be covered by the customer themselves.
We accept return if customers are not satisfied with the product and can provide an explanation for it.
If customers are dissatisfied you can request for refunds on valid grounds. Instant refunds will be provided.
Only regular priced items may be refunded, sale items cannot be refunded.
To get a refund,
Contact our customer service team.
You will be notified of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card, paypal or original method of payment.
You can send the item after you receive your refund.
We will send you an email to notify you that we have received your returned item.
LATE OR MISSING REFUNDS
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We will easily exchange products if it is damaged or in case of dissatisfaction of customer upon receiving the item.
The return shipping cost as well as the reshipping cost of the exchanged item will have to be covered by the customer himself.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
SHIPPING FOR RETURNS AND EXCHANGE
To return your product, you should mail your product to: firstname.lastname@example.org
You will be responsible for your own shipping costs while returning your item.
You will be responsible for your own shipping costs for reshipping of your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.